Privacy Policy

Privacy Policy

Last updated: 9/16/2026

Civilo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Information We Collect

Personal Information

When you register for an account, we may collect:

  • Name and email address
  • Phone number (for verification purposes)
  • Profile picture (optional)
  • Payment information (processed securely through third-party payment processors)

Location Information

To provide hyper-local marketplace functionality, we collect:

  • Precise geolocation data (with your consent)
  • Area name and approximate location
  • This information is used to show you nearby listings and connect you with local buyers and sellers

Listing Information

When you create a listing, we collect:

  • Product or service descriptions
  • Images you upload
  • Pricing and availability information
  • Category and listing type

Usage Data

We automatically collect:

  • Device information (type, operating system, unique device identifiers)
  • App usage statistics and analytics
  • IP address and browser type
  • Crash reports and performance data

How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our services
  • Connect buyers and sellers in your local area
  • Process transactions and send notifications
  • Personalize your experience and show relevant listings
  • Communicate with you about your account and transactions
  • Detect, prevent, and address fraud, security issues, and abuse
  • Comply with legal obligations and enforce our terms
  • Analyze usage patterns and improve app functionality

How We Share Your Information

Public Information

The following information is visible to other users:

  • Your display name and profile picture
  • Your listings and their details
  • Your ratings and reviews
  • Approximate location (area name, not precise coordinates)

Service Providers

We may share your information with third-party service providers who help us:

  • Process payments (e.g., PayFast, Stripe)
  • Host and maintain our infrastructure
  • Provide analytics and crash reporting
  • Send email and push notifications

Legal Requirements

We may disclose your information if required to:

  • Comply with legal obligations, court orders, or government requests
  • Enforce our Terms of Service
  • Protect our rights, property, or safety and that of our users
  • Investigate potential violations or fraud

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Limited employee access to personal data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Rectification: Update or correct inaccurate information
  • Deletion: Request deletion of your account and personal data
  • Objection: Object to certain processing of your data
  • Data Portability: Receive your data in a portable format
  • Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information below. Note that deleting your account will remove all your listings and transaction history.

Location Data & Permissions

Our app requires location permissions to:

  • Show you listings near your current location
  • Allow buyers to find your listings when you post
  • Calculate distances to listings
  • Provide neighborhood-based marketplace functionality

You can disable location permissions in your device settings at any time. However, this will limit core functionality of the app. We never share your precise location coordinates publicly - only the general area name (e.g., "Downtown", "Suburb Name").

Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last updated" date
  • Sending you an in-app notification or email (for material changes)

Your continued use of the app after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@civilo.com

We will respond to your inquiry within 30 days.

This Privacy Policy is effective as of 9/16/2026

© 2026 Civilo. All rights reserved.